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I reported, "Um that's Lots more than I had been quoted." The pleasant delivery men instructed me to go ahead and phone Hadeed and ask for Mike. I did so. Immediately after getting on maintain some time, I did get to talk to Mike, and I advised him The difficulty (I didn't even mention the soaking and neutralizing issue due to the fact my thoughts was so fuzzy from remaining upset which i did not even realize it at time). Mike Hadeed tried using to think of every doable way the price could possibly be a lot of in excess of originally believed (It really is hand-made as opposed to equipment-built, and so forth.
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So I must have miraculously known my rug was a 3.six X 5.four. Hmmm that was a great guess. She had to of appeared up my preceding rug cleansing to have the suitable size. So once more she said I misinformed her and her estimate was for standard cleaning. She reported twenty% could well be given after which asked if I'd a Recurrent Hadeed card. I reported I didn't want to buy something else so Tonya mentioned "perfectly I am making an attempt to assist you but never thoughts have a superb weekend" wow! Weak customer support, continual lies and unprofessional behavior. Under no circumstances yet again will I've Hadeed do anything at all for me, my friends, neighbors and colleagues. I won't be referred to as a liar, attempted to become charged 3x a lot more than believed without having prior telephone get in touch with to discuss and then get Mindset around the cell phone with me. So disappointing.
They also steam cleaned our wall to wall and it seems fresh. The took 6 orientals being cleaned. We have utilised them ahead of and generally are more than happy.
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I thought I might write-up this so it may support Many others. I had a Chinese silk/cotton blend rug cleaned here about 10 years ago. It came household smelling like mildew. I'd them reclean it. It still was...
We had a wonderful outcome from the main cleaning about 10 a long time back, so we employed them once more. We had a great group, with Julio and Jonathan.
Hadeed Carpet appreciates your opinions; we wish to handle your issues but have to have your full identify and/or invoice amount to contact you. We stand driving our work, and so are always in search of to further improve our communication and customer support.
they simply call me a few days later just after pick up for that deposit more than the cell phone; i offer them payment; no mention of an up-to-date quotation or further rates they deliver my carpet and demonstrate me the Bill and take a look at to charge me $300! they advised me since my carpet was hand created rather than machine created(how do I am aware?), they demand more; I request why they failed to mention that more than the cellphone; requested for your supervisor.